The Field Service Engineer installs, repairs, retrofits, deinstalls, and supports Heller ovens while providing customer training and high-level technical support. The role focuses on complex diagnostics, root-cause analysis, effective repair, equipment uptime, and long-term reliability.
Important: Due to customer requirements, the candidate must be a US citizen and capable of passing a federal background check.
Job description
- Support Heller product lines at domestic US customers, Canada, and Mexico.
- Work directly with customers and internal teams to understand, rapidly diagnose, and resolve equipment issues efficiently at customer sites.
- Provide technical training at customer facilities to build a comprehensive understanding of equipment operation.
- Produce concise, comprehensive, and accurate documentation of test reports and work instructions.
- Provide diagnostic information, repair procedures, and specific technical assistance to distributors and customers.
- Perform root-cause failure analysis on subsystems, circuits, and components in a timely manner.
- Perform new machine installations, deinstallations, and field upgrades.
- Provide serviceability requirements and design-for-serviceability input for new product development programs.
- Create and assist in the release of engineering documentation, including bills of materials, engineering change orders, corrective action reports, and operational method sheets.
- Support logistics activities, including RMAs, FAs, inventory checks, and shipping, at local offices and customer sites.
- Offer technical applications support to end users.
Requirements
- Associate degree or higher in engineering or sciences; a BA or BS is preferred.
- Five or more years working as an engineering technician or field service engineer.
- Five or more years of experience troubleshooting electrical, electronic, and mechanical systems, SMT equipment, and/or semiconductor equipment.
- Familiarity with root-cause identification and problem-solving approaches such as 7-step or 8D.
- Proficient computer skills and familiarity with Microsoft Word, Excel, and PowerPoint.
- Ability to travel to customer facilities up to 80% of the time and work weekends as critical needs arise.
- Ability to travel internationally on occasion to support global customers.
- Spanish-language proficiency is a plus.
Work requirements and conditions
- Ability to sit for two to three hours at a time.
- Ability to transport tool kits weighing approximately 75 pounds.
- Ability to climb over equipment, sometimes in narrow spaces, for repairs.
- Physical ability to lift up to 100 pounds with assistance and perform tasks involving stretching, bending, kneeling, and working in confined spaces.
- Ability to obtain full-face respirator certification and perform machine work in PPE, including a respirator, hazmat suit, and gloves.
Preferred skills and experience
- Ability to work effectively in a fast-paced, dynamic environment as part of a multidisciplinary team.
- Strong interpersonal skills.
- Excellent communication and presentation skills.
- Attention to detail and strong follow-through.
- Ethics and cultural values consistent with Heller’s standards of excellence.
Life at Heller
Build Your Future at Heller
At Heller Industries, we believe a company is defined not only by what it makes, but by how it works, how it leads, and how it treats its people.
For more than 65 years, Heller has built its reputation on innovation, engineering excellence, customer commitment, and the determination to solve difficult problems. Today, we are continuing that tradition while building the next generation of Heller.
Our values are more than words on a wall. We live them.
- We hold ourselves accountable.
- We do what we say we will do.
- We treat people with respect.
- We work together across functions, countries, and cultures.
- We challenge ourselves to improve, embrace new technology, and find better ways to serve our customers.
- When something matters—to our customers, our colleagues, or our company—we take ownership.
That is what it means to be part of Heller.
We are a global manufacturing and technology company with opportunities across engineering, software, manufacturing, field service, sales, operations, and corporate functions. Our teams work across North America, Europe, and Asia, giving employees the opportunity to work on complex challenges with colleagues around the world.
But global does not mean impersonal.
At Heller, your contribution matters. You will have the opportunity to make decisions, solve meaningful problems, learn from experienced professionals, and see the impact of your work. We want people who are curious, accountable, collaborative, and willing to challenge the status quo.
Whether you are an experienced professional, an engineer beginning your career, a manufacturing expert, a service professional, or someone bringing a different perspective to our organization, there is a place for you at Heller.